Terms & Conditions

Here you can find documentation on all the terms and conditions of our website and services.

Our Services

Click here to view our Hire Terms and Conditions (PDF)

Personal Data, Website and Social Media

Here at TBS Hire we understand that your privacy is important to you and that you care about how your personal data is used and shared. We respect and value the privacy of everyone who visits Our site (www.tbs-hire.co.uk), or contacts us directly either in person or via telephone or email. We will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site or by contacting us directly either in person or via telephone or email.

This document refers to personal data, which is defined as information concerning any living person, that is not already in the public domain.

The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.

1. The Business

TBS Ltd is based at Thurston Road, Great Barton, Bury St Edmunds, Suffolk, which hereafter for the purposes of this Privacy Notice will be referred to as the ‘Hire Company’, is pleased to provide the following information.

2. Who We Are

The Hire Company is a privately owned rental business providing plant and tool hire as well as repair and servicing of plant and equipment.

3. Personal Data

The Hire Company uses the information collected from you to provide quotations, make telephone contact, and to email you the information concerning your enquiry.

For marketing purposes, the Hire Company may use the contact details provided by you to respond to your enquires including making telephone contact, emailing information to you which we believe may be of interest to you.

In your making initial contact you consent to the Hire Company maintaining a marketing dialogue with you until you either opt out, which you can do at any stage, or we decided to desist in promoting our services. At all times, the business will work hard to be fully GDPR compliant.

Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence, when you visit the branch, from phone calls and details of you visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses. The Hire Company may from time to time use such information to identify visitors. Additional information may be collected from you when you visit the company, such as a copy of your driving licence or other identity documents. At the end of the hire agreement you may request these copy documents be returned to you.

Our website uses cookies, which is a string of information that a website stores on a visitor’s computer and that the visitor’s browser provided to the website each time the visitor returns. Those website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the businesses website. For more details please see our Cookie Policy.

The Hire Company will only collect the information needed so that it can provide you with the products or services it provides the business does not sell or broker your data.

Telephone calls are not recorded.

The premises are equipped with CCTV cameras for 24/7 security purposes. Please contact the Hire Company’s representative at the end of the document for more information.

4. Legal Basis for Processing Any Personal Data

To meet our contractual obligations to customers and legitimate interest to respond to enquiries concerning the products and services provided.

5. Legitimate Interests Pursued by the Business

To promote our products and/or services with regard to the hire of plant, tools and equipment. To promote the hire business and the different products offered for construction, landscaping and DIY projects and/or events. Communications may include direct mail, email, newsletters, telephone calls, social media and any other channels to reach those that may be interested in hiring equipment and tools.

6. Consent

Through agreeing to this privacy notice you are consenting to the hire company processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this notice.

7. Disclosure

The Hire Company will keep your personal information safe and secure, although our administration team will have access to your contact details so that they can manage your account.

The Hire Company will not disclose your personal information unless compelled in order to meet legal obligations, regulations or valid government requests.

The business may also enforce its Terms and Conditions, including investigating potential violations of its terms and conditions to detect, prevent or mitigate fraud or security or technical issues or to protect against imminent harm to the rights, property or safety of its staff.

8. Retention Policy

The Hire Company will process personal data during the duration of any business dealings and will continue to store only the personal data needed for eight years after any contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basis information needs to be retained by us to meet our future obligations to you such as erasure details. Records concerning minors will be retained until the child has reached the age of 25.

9. Data Storage

All data is held in the UK. The Hire Company does not store personal data outside the EEA.

10. Your Rights as a Data Subject

At any point whilst the Hire Company is in possession of, or processing your personal data, all data subjects have the following rights:

Right of Access – you have the right to request a copy of the information that we hold about you.
Right of Rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be Forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to Restriction of Processing – where certain conditions apply you have a right to restrict the processing.
Right or Portability – you have the right to have the data we hold about you transferred to another organisation.
Right to Object – you have the right to object to certain types of processing such as direct marketing.
Right to Object to Automated Processing, Including Profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that the Hire Company refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

At your request the Hire Company can confirm that what information it holds about you and how it is processed.

11. Information You Can Request

Identity and the contact details of the person or organisation that has determined how and why to process your data.
Contact details of the data protection officer, where applicable.
The purpose of processing as well as the legal basis for processing.
If the process is based on the legitimate interests of the Hire Company and information about those interests.
The categories of personal data collected, stored and processed.
Recipients or categories of recipients that the data is/will be disclosed to.
How long the data will be stored.
Details of your rights to correct, erasure, restrict or object to such processing.
Information about your right to withdraw consent at any time.
How to lodge a complaint with the supervisory authority (ICO).
Whether the provision of personal data is a statutory or contractual requirement or a requirement necessary to enter into a contract as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
The source of personal data it if wasn’t collected directly by you.
Any details and information of automated decision making, such as profiling and any meaningful information about the logic involved as well as the significance and expected consequences of such processing.

12. To Access Personal Data, Identification will be Required

The Hire Company will accept the following forms of id when information on your personal data is requested, a copy of your driving licence, passport, birth certificate and a utility bill not older than 3 months. A minimum of 1 piece of photographic ID listed above and a supporting document is required. If the Hire Company is dissatisfied with the quality, further information may be sought before personal data can be released.

All requests should be made to info@tbs-hire.co.uk or by phoning 01284 788122 or writing to us at the address below.

13. Complaints

In the event that you wish to make a complaint about how your personal data is being processed by the Hire Company you have the right to complain to us. If you do not get a response within 30 days you can complain to the ICO.

The details of each of these contacts are:

Internal Data Protection Officer

Emma Jackson, TBS Ltd, Thurston Road, Great Barton, Bury St Edmunds, Suffolk, IP31 2PJ
Telephone: 01284 788122
Email: info@tbs-hire.co.uk

ICO

Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Telephone: 0303 123 1113
Email: https://ico.org.uk/global/contact-us/email

14. Changes to our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

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